Edapo LLC values the customer shopping experience and is committed to providing clear and reasonable after-sales service for our fragrance and aromatherapy products. This policy outlines the procedures for return requests, refund processing, and other relevant considerations. Please read the following information carefully before submitting a request.
Return Period
Customers may submit a return request within 30 days of receiving their items. Returned items must meet the criteria specified in this policy and comply with all applicable laws.
If you receive an item that is defective, damaged during transit, or significantly different from the product description, please contact us as soon as possible so that we may verify the issue and provide an appropriate resolution.
Return Conditions
To ensure that returned items can be processed correctly, please adhere to the following conditions:
Items should be kept in an appropriate condition, with the original packaging, labels, and any accompanying accessories retained whenever possible.
Return requests must include valid order information to allow for the verification of the purchase record.
For returns initiated due to personal preference, the item must remain unused and in a condition suitable for resale.
Items that have been used, mishandled, or are otherwise in a state—due to the condition of the product or its packaging—that renders them unsuitable for resale may not be eligible for return, except as otherwise required by applicable law.
For fragrance and aromatherapy products, please pay special attention to the integrity of the product’s seal and packaging. In cases involving product defects or other issues that warrant resolution under the law, we will assess the situation based on the specific circumstances and applicable legal requirements.
Return Request Process
To initiate a return, please follow the steps below:
Contact our customer service team via the “Contact Us” page on our website.
Provide your order number, the name of the item(s), and the reason for the return.
If the item is damaged, defective, or incorrect, please provide clear photographs or other necessary documentation.
Wait for our customer service team to confirm your return request and provide instructions on how to proceed with the return.
Return the item(s) according to the provided instructions, and retain proof of shipment if applicable.
Please wait until you have received return instructions before sending any items back to us; this ensures that your return is processed correctly. 4. Return Shipping Costs
Return shipping costs are determined based on the reason for the return:
Product Quality Issues: If it is verified that the return is due to a product defect, damage during transit, an incorrect item being sent, or any other issue for which we are responsible, Edapo LLC will cover the return shipping costs.
Returns for Personal Reasons: If the product matches the order description and is free of quality defects, but the customer chooses to return it due to personal preference or other non-quality-related reasons, the customer is responsible for the return shipping costs.
Specific return arrangements will be determined based on the circumstances and applicable laws.
Refund Processing
Once the returned item has been received and inspected, we will review the return request. For orders that qualify for a refund, the refund process will typically be initiated within 3–5 business days after the returned item is received and confirmed to meet the requirements.
In principle, refunds will be issued to the original payment method. The actual time it takes for the funds to appear in your account may vary depending on the processing procedures of your bank, card issuer, or third-party payment service provider.
If a return request does not meet the applicable return criteria, we will inform you of the reason and, where appropriate, outline the available options.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to assist with the cancellation.
If the order has already entered the shipping process or the items have been dispatched, it may not be possible to process a direct cancellation; in such cases, you may request a return in accordance with this policy and the applicable return regulations.
For orders that are successfully cancelled and qualify for a refund, we will process the refund according to our standard refund procedures.
Damaged, Incorrect, or Defective Items
If you receive an item that is damaged, defective, incorrect, or otherwise inconsistent with your order, please contact us as soon as possible and provide your order number along with relevant photographs.
We will verify the issue based on the specific circumstances and, where applicable, arrange for a return, exchange, refund, or another appropriate solution. In cases where the return qualifies and we are responsible for the return shipping costs, we will provide the necessary instructions for the return. 8. Return Information
Address: 924 N Magnolia Ave, Ste 334, Orlando, FL 32803
Email: support@edapo.shop
Phone: 6892101668
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