Edapo LLC values your personal privacy and is committed to handling the personal information you provide—whether while visiting our website, browsing products, or completing a purchase—with the utmost care. This Privacy Policy outlines how we collect, use, store, and protect your personal information, as well as how you may manage your data.
Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Information: Your name, billing address, shipping address, and other details necessary to fulfill your order.
Contact Information: Your email address, phone number, and any other contact details you choose to provide.
Order Information: Details regarding the fragrances, aromatherapy items, or other products purchased, as well as order numbers, order status, shipping records, and refund history.
Payment Information: Payment status, transaction reference numbers, and essential payment confirmation details. Please note that credit/debit card information is processed by the respective third-party payment service provider.
Device and Browsing Information: Your IP address, browser type, device information, pages visited, and necessary cookie data.
We collect information only to the extent reasonably necessary to support order processing, customer service, and the operation of our website.
How We Use Your Information
We may use the information we collect for the following purposes:
To process, confirm, and manage your orders.
To arrange for product delivery, returns, refunds, and after-sales support.
To respond to product inquiries, order-related questions, and customer service requests.
To maintain the proper functioning of our website and enhance your user experience.
To identify and prevent fraudulent transactions, unauthorized access, and other security risks.
To fulfill obligations under applicable laws and to address any related disputes when necessary.
To send product updates and relevant marketing communications, provided we have obtained the appropriate authorization or are otherwise permitted by law.
We will not use your personal information for purposes inconsistent with those described in this policy, unless we have obtained your consent or are otherwise permitted to do so by applicable law.
Payment Information and Transaction Security
To facilitate online transactions, we may utilize third-party payment services—including, where applicable, payment processing services provided by Stripe.
Stripe is an independent third-party payment processor and is neither a partner brand nor an affiliate of Edapo LLC. All payment transactions are processed in accordance with the terms and privacy policies of the respective payment service provider. We do not proactively store full bank card numbers or card security codes (CVV). Relevant payment service providers may process necessary payment information in accordance with their own service requirements and applicable rules.
While we implement reasonable technical and administrative measures to protect orders and related information, please note that no method of transmission over the Internet or electronic storage is entirely secure.
Cookies and Similar Technologies
We may use cookies and similar technologies to maintain the state of your shopping cart, remember essential user settings, analyze website traffic, and improve website functionality.
You can manage or delete cookies through your browser settings. Disabling certain essential cookies may affect the proper functioning of your shopping cart, the checkout process, or other features of the website.
Sharing of Personal Information
Edapo LLC does not sell your personal information. To provide necessary business services, we may share relevant information with the following third parties, to the extent reasonably necessary:
Payment Service Providers: For processing payments, confirming transactions, and preventing fraud.
Logistics and Delivery Providers: For arranging shipments, transportation, tracking, and the delivery of goods.
Website Technical Service Providers: For website hosting, system maintenance, and technical support.
Professional Service Providers: For accounting, legal compliance, or other business support, where necessary and limited in scope.
Legal and Regulatory Authorities: When required by law or necessary to protect our legal rights and interests.
Where applicable, we take reasonable steps to ensure that these service providers process information only as necessary and maintain appropriate data security.
Information Storage and Retention
Edapo LLC determines the retention period for personal information based on the type of information, the purpose for which it was collected, business requirements, and applicable laws.
Orders, transactions, and related business records may be retained for up to 7 years following the completion of an order to satisfy requirements for business record-keeping, taxation, dispute resolution, and other applicable compliance obligations—unless a longer retention period is required by law.
When personal information is no longer reasonably necessary for business or legal purposes, we will take reasonable steps to delete, anonymize, or otherwise appropriately dispose of such information.
Protection of Personal Information
We implement reasonable technical, organizational, and administrative measures to mitigate the risk of unauthorized access, disclosure, alteration, or loss of personal information. We limit access to and use of personal information to the extent necessary and implement appropriate security measures based on our business requirements. However, no method of transmission over the internet or electronic storage system can be guaranteed to be absolutely secure.
Your Privacy Rights
Depending on the laws applicable in your jurisdiction, you may have some or all of the following rights:
The right to request access to the personal information we hold about you.
The right to request the correction of inaccurate or incomplete information.
The right to request the deletion of your personal information, subject to legal requirements.
The right to object to or request the restriction of certain processing activities regarding your personal information.
The right to withdraw previously provided consent, where applicable.
The right to obtain a copy of your personal information, to the extent permitted by applicable law.
You may submit such requests using the contact information provided in this policy. To protect your personal information from unauthorized disclosure, we may need to verify your identity. We will process your request within the timeframe stipulated by applicable law.
Third-Party Websites and Services
Our website may contain links to third-party payment platforms, logistics tracking pages, or other external websites. When you access these external services, the collection, processing, and protection of your information may be governed by their respective privacy policies.
Edapo LLC has no control over the privacy practices of independent third-party websites. We recommend that you review the privacy policy of any third party before submitting your personal information.
Children’s Privacy
Our website and products are not specifically designed for children. We do not knowingly collect personal information from children as defined by applicable law.
If you believe that a child has provided us with personal information without appropriate authorization, please contact us so that we may assess the situation and take appropriate action in accordance with applicable law.
Updates to the Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable laws.
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