Edapo LLC is committed to providing clear and convenient shipping services to our customers. This Shipping Policy applies to fragrances, aromatherapy products, and related items purchased through this website, covering order processing, shipping methods, estimated delivery times, and shipment tracking.
Shipping Coverage
We currently offer shipping within the United States. When placing an order, please ensure that your shipping address is complete, accurate, and located within our service area.
Please note that some remote areas or specific locations may fall outside the service coverage of our carriers; the availability of delivery to your address will be confirmed at checkout and in your order confirmation.
Order Processing Time
Orders typically require 1–3 business days for processing and preparation prior to shipment. Business days generally exclude weekends and public holidays.
Processing times may be extended during periods of high order volume, when inventory verification is required, or due to other exceptional circumstances. Should a significant delay occur, we will, where appropriate, notify you using the contact information provided with your order.
Once payment has been confirmed, we will arrange for shipment based on product availability and order details.
Carriers and Shipping Methods
Depending on the shipping address, package dimensions, product characteristics, and logistical requirements, we may utilize the following U.S.-based carriers:
USPS (United States Postal Service): Provides domestic postal and parcel delivery services.
FedEx: Provides domestic parcel delivery and related shipping services.
The specific carrier will be determined based on the requirements of each order; not all carriers are available for every shipment. The final shipping method will be specified in your shipment notification.
Estimated Transit Time
Once an order has shipped, delivery within the United States typically takes 3–7 business days. Actual delivery times may vary based on the destination, carrier operations, weather conditions, holidays, and other logistical factors.
The total delivery timeframe generally consists of:
Order processing time: 1–3 business days.
Transit time after shipment: 3–7 business days.
These timeframes are estimates and do not constitute a guaranteed delivery date. Deliveries to remote areas or those requiring special shipping arrangements may take longer.
Shipment Tracking
Once an order has been dispatched, if the carrier provides tracking services, we will supply you with a tracking number or relevant shipping notification as soon as the information becomes available.
You may check the status of your package via the carrier’s official website. Please note that it may take some time for tracking information to update; kindly monitor the shipment records following the dispatch notification.
Shipping Fees
The specific shipping costs for your order will be displayed at checkout. The applicable delivery charges are those confirmed at the time the order is submitted.
Delivery Address and Shipping Issues
Customers are responsible for providing an accurate and complete delivery address, along with necessary contact information, when placing an order.
If you discover an error in your address, please contact us as soon as possible. Once an order has entered the dispatch process, we may be unable to modify the address or intercept the package.
If the tracking status indicates that your package has been delivered but you have not received it, please check your delivery location, mailbox, or designated parcel drop-off area, and verify with family members or property management staff. If you are still unable to locate the package, please contact us so that we may assist in investigating the situation.
Delays, Loss, or Damage in Transit
Deliveries may be affected by adverse weather, disruptions to the transport network, peak holiday periods, or other uncontrollable factors.
If there have been no tracking updates for an extended period, if a package is suspected to be lost, or if items arrive damaged, please contact us promptly. Please provide your order number, tracking information, and any necessary photographs.
We will work with the carrier to investigate the issue and provide an appropriate resolution based on the specific circumstances and applicable laws.
Order Cancellations and Returns
If you wish to cancel an order, please contact us as soon as possible before the order is dispatched. Once an order has entered the shipping process, it may no longer be possible to process a cancellation.
For returns or refunds, please refer to the Returns and Refunds Policy on our website. Fragrance and aromatherapy products must be packed and returned in accordance with the product instructions and all applicable transport safety requirements.
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